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ANDLE​​​

INTERNATIONAL Shipping Policy

Last updated: 30 September, 2025

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the following conditions. The definitions shall apply whether they appear in singular or plural.

Definitions

For the purposes of this Shipping Policy:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to The Andle [ABN: 69 383 407 312].

  • "Goods" refers to the items offered for sale on the Service.

  • "Orders" means a request by You to purchase Goods from Us.

  • "Service" refers to the Website.

  • "Website" refers to The Andle, accessible at https://www.theandle.com.

  • "You" means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

General Policy

Thank you for visiting and shopping at https://www.theandle.com. The following terms and conditions constitute our Domestic Shipping Policy.

Shipment Processing Times

  • All Orders are processed within 2–3 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • Orders placed after close of business on Friday, or over the weekend, will begin processing on the following Monday.

  • Our business hours are 9:00 am – 4:00 pm (AEST).

If We are experiencing a high volume of orders, shipments may be delayed by several days. Please allow additional time in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via email or telephone.

International Shipping

  • All international shipping rates are calculated at checkout by the relevant carriers.

  • We do not provide estimates of duty, VAT, taxes, or clearance charges that may be applicable outside of Australia, as these vary by destination country.

  • The buyer is solely responsible for understanding and complying with the import requirements of the destination country.

  • Orders shipped outside Australia may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient.

Important:

  • If a shipment is refused, the purchaser will be liable for any import fees, return shipping costs, and the original shipping charges.

  • If a parcel is returned due to unpaid fees, return shipping costs will be deducted from any refund.

Customs, Duties and Taxes

  • The Andle is not responsible for any customs duties, taxes, or fees applied to Your Order.

  • All such charges (tariffs, import duties, VAT, handling fees, etc.) are the responsibility of the customer.

  • Please check with your local customs office before placing your order to avoid unexpected fees.

Shipment Confirmation & Tracking

  • You will receive a Shipment Confirmation Email once your Order has been shipped, containing your tracking number(s). Tracking numbers will become active within 24 hours.

Damages

  • www.theandle.com is not liable for any products damaged or lost during shipping. Once an Order has been lodged with the carrier, The Andle is not responsible for delays, damages, or loss.

  • If You receive Your Order damaged:

  • Retain all packaging materials and damaged goods.

  • Contact Australia Post directly to file a claim.

  • You are welcome to contact Us at info@theandle.com for further assistance.

Contact Us

  • If You have any questions about this Shipping Policy, You can contact Us:

  • By email: info@theandle.com

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