Return & Refund Policy
Last updated: 30 September, 2025
At The Andle, we want you to enjoy your purchase. If you are not satisfied with your order due to a fault or error, you may be eligible for a return or refund under the terms outlined below.
Eligibility for Returns
We accept returns for both defective and non-defective products within 40 days of delivery, provided that:
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The item is unused, in its original condition and packaging.
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A valid proof of purchase is provided.
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The product was purchased directly from www.theandle.com.
Please note:
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Change-of-mind returns are accepted within 30 days, but return postage costs are the customer’s responsibility.
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Sale or discounted items are not eligible for refund, except where faulty.
Refunds
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Refunds are issued to the original payment method once the returned product is received and inspected.
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Processing may take 5–10 business days after approval.
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Shipping costs are non-refundable.
Exchanges
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If you receive a faulty or incorrect product, we will happily send a replacement of equal value at no extra cost.
Exchanges for change-of-mind purchases are not available.
Process for Returns
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Email us at 📧 info@theandle.com with your order number, proof of purchase, and a brief description of the issue.
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Once approved, please return the item by mail in its original packaging.
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Include your invoice details and our email confirmation inside the parcel.
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After receiving your return, we’ll process your refund or exchange within 5–10 business days and notify you by email.
Contact Us
For any questions about this Returns & Refund Policy, please contact us:
📧 info@theandle.com