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ANDLE​​​

PRIVACY Policy

Last updated: 30 September, 2025

The Andle (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://www.theandle.com) or purchase our products.

 

By using our website or services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

  • We collect personal information that is reasonably necessary for our business functions, including:

  • Contact details: name, billing/shipping address, email, phone number

  • Order & payment information: products purchased, payment confirmation, transaction details (note: payment details such as credit card numbers are processed securely by Shopify/third-party gateways and are not stored by us)

  • Account information (if applicable): username, password (encrypted)

  • Marketing preferences: newsletter sign-ups, opt-in consent

  • Website usage data: IP address, browser type, pages visited, time spent on site, referral sources

  • Cookies & tracking technologies: we use Shopify cookies, Google Analytics, and Facebook Pixel for analytics and advertising

2. How We Use Your Information

We use your personal information to:

 

  • Process and deliver orders

  • Communicate with you about purchases, support requests, or updates

  • Send marketing emails or SMS (with your consent)

  • Improve our website, products, and services

  • Detect and prevent fraud or unauthorised activity

  • Comply with Australian legal obligations

3. Sharing of Information

We may share your personal information with:

 

  • Service providers (Wix Studio, payment processors, shipping companies, IT/marketing tools)

  • Advertising platforms (Google, Meta/Facebook, Instagram) to deliver personalised ads

  • Authorities or regulators if required by law

  • Business transfers (e.g. if The Andle is sold or merged)

 

 

We do not sell your personal information.

4. Cookies & Targeted Advertising

We use cookies and pixels to improve your experience and deliver personalised advertising.

You can manage cookies through your browser settings or opt out of targeted advertising via:

 

5. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

 

  • Access the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Opt out of receiving marketing communications

  • Complain about a potential breach of your privacy

 

To exercise these rights, contact us at the details below.

6. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

We retain your information as long as needed for order fulfilment, legal, and accounting purposes, then securely delete it.

7. International Data Transfers

As we use Wix and third-party apps, your information may be transferred outside Australia (e.g., to Canada, the United States, or other countries). We ensure such transfers comply with the APPs.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

 

The Andle

Email: info@theandle.com

Address: 23 John St, Lidcombe NSW 2141

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au.

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